This Privacy Policy (“Policy”) will help you understand how Robbins Parking Texas LP dba Platinum Parking (“Platinum”, “us”, “we”, “our”) uses and protects the data you provide to us when you visit and use our website. This Policy applies to platinumparking.com.
We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect
We collect and store information that you provide to us by creating or editing an account and interacting with customer support. When you visit the website or our office, we may collect the following data:
- Your name, phone number, address and email address.
- Your vehicle information, including license plates.
- Responses to survey questions asked during the sign-up process.
- Geolocation information
Credit card and bank information may also be collected by our credit card processors which include Bluefin Payment Systems LLC (https://www.bluefin.com/privacy-policy), Chase Paymentech (https://merchantservices.chase.com/privacy-statement) and Heartland Payment Systems, LLC (https://www.heartland.us/privacy-policy) but we limit the information we collect to the last four digits of the credit card, the credit card type and the credit card’s expiration date. Any time we ask for a credit card number or bank information we transmit that information using industry standard SSL encryption.
How We Use the Data We Collect
Platinum may use the information for the following legitimate business purposes:
- To provide you with reservation and purchase confirmations when you purchase parking on Our site.
- To contact you regarding your reservation or billing account.
- To facilitate payment processing through our third-party vendor or prevent / detect fraud.
- To provide you with parking facility options near your location.
- To provide the onsite parking technology system with your information so you can enter and exit a parking facility.
How We Disclose Your Data
Platinum is committed to securing your data and keeping it confidential. Platinum has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online. We may disclose the information we collect to our partners and vendors for legitimate business purposes. To help keep your information secure, we limit the disclosure of your data to:
- To our payment processor – We disclose your payment information to our payment processor to facilitate processing payments.
- To parking technology systems – We disclose your information to parking technology systems to facilitate access to the parking facility you purchased parking at.
Our Cookie Policy
Platinum does not collect cookies on our website.
Data Retention
We will retain your information while you maintain a Platinum account. Thereafter, we will keep personal information for as long as reasonably necessary: (i) to provide our services; (ii) for reasonable business purposes; (iii) to comply with any applicable laws. We delete personal information within a reasonable period after we no longer need the information and have determined your account is no longer in use.
California Residents
The California Consumer Privacy Act (California Civil Code Section 1798.83 “CCPA”) provides additional privacy rights to California residents as stated below.
Informative Request
You have the right to know and see what data we have collected about you over the previous twelve months, including:
- The personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- How any personal information collected is used by us; and
- The categories of third parties with whom we have shared your personal information.
When requested we will share all information collected in the previous twelve months from the date of request. We do not sell any of the personal information we have collected from you to any third party.
Request to Delete
You have the right to request that we delete the personal information we have collected. Under the law, there are a number of exceptions, that include, but are not limited to when the information is necessary for us or a third party to do any of the following:
- Complete your transaction;
- Provide you a service we offer;
- Fix our system in the case of a bug;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
- Protect your security and prosecute those responsible for breaching it;
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights
You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. Additionally, you may appoint an agent to make any above request on your behalf, we may require evidence of such appointment to comply with any requests made by agents. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising your rights / Verifiable Consumer Request
To request access to or deletion of your personal information please visit platinumparking.com and submit a request for the personal information collected.
Responding to Request
It is our goal to respond to your request for the collected information or the deletion of the information we have collected within 30 days of receiving that request. If we require more time or are unable to comply with your request, we will inform you of the reason and inform you of the extension period for completion in writing.
Additional Information
Questions regarding this Policy may be directed to Platinum privacy support: privacy@platinumparing.us.
You may also write directly to Platinum at:
Platinum Parking
719 Olive Street
Dallas, TX 75201