FULL SERVICE PARKING MANAGEMENT
When you think PARKING, think PLATINUM.
Our services include parking facility operations for both commercial and residential properties, temporary and event parking, and outsourced parking solutions.
Platinum Parking services range from management of all types of properties from multi-story garages to small surface lots, and operate parking facilities under parking management agreements,leases, and in some instances, Platinum will purchase the property.
Founded in 2000, we are headquartered in Downtown Dallas, Texas. Through expansion efforts and acquisitions, Platinum has expanded to be in 15 cities in the United States and Canada with a portfolio that includes Class A office buildings, mixed use projects, residential properties, medical facilities, stand-alone garages, surface lots and event parking.
We offer clients the depth and resources of a large company but with the attention and responsiveness of a small entrepreneur. This hands-on style of operating means that we are looking out for your best interests and bringing solutions to your attention before they become problems. Platinum Parking has a reputation for offering superior service to our customers and clients, and is well known for employing leading edge technology in parking solutions.
Our senior management team has more than 250 years of combined parking experience. In concert with our parent company, we have the first-hand “know how” that comes from managing more than 300 facilities, totaling 100,000 on and off-street spaces with over 500 employees. Every parking facility is different and every facility requires its own, unique management plan.
Platinum Consulting Team
As an experienced service provider and parking management company, Platinum Parking has the resources to properly and effectively manage any project related to your parking facilities. This may include projects such as signage replacement or upgrades, cleaning, electrical, structural repairs, construction, and traffic control studies. With our experienced senior management team, having Platinum Parking as your service provider delivers resources and intellectual capital will deliver the services you, our clients, deserve and need:
Platinum Management Coordination
Platinum works with Property Managers on a daily basis and proactively deliver the services they need:
- Methods of improving and managing the bottom line
- A dedicated approach to parking
- A responsible 3rd party
- Effective parking controls
- Ideas to improve tenant satisfaction
- A single point of contact who is readily available
- Educational training
- Recommendations to streamline operations
A consultative partner that provides ongoing input and suggestions to improve your business. Whether needing seamless transitioning to Platinum Parking that includes closing out old tenants, getting new tenants set up, issuing of new parking cards, and
addressing security issues or setting up a system from bottom up, Platinum’s experience will be evident and pivotal in achieving all your goals.
Through our many years in the parking business, there is virtually no situation we have not encountered in the past, that we cannot solve in the future. Additionally, Platinum Parking has developed several customer service programs based on our experiences
with our public facilities and that are great practices to implement at any parking location. Consider these additional services:
Secret Shopper Program
Platinum Parking currently utilizes a third-party professional investigator to regularly “shop” each of our valet and self-parking locations. The third-party secret shopper has been educated on the high customer service standards and company standard operating procedures for both valet parking and self-parking. Monthly reports provide details on customer service, employee operating procedures, and general feedback on the operations. As a client of Platinum Parking, all facilities are included on the Secret Shopper location list.
Customer Comment Cards
Platinum Parking utilizes customer comment cards and online customer surveys to obtain feedback about the parking facilities we manage. This includes feedback on such things as cleanliness, services provided, signage, and the appearance and helpfulness of the attendant/cashier. All customer comment cards are postage paid and directed to the President or Vice-President of the company for review.