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Special Event Parking
Platinum Special Events
Perhaps more significant than any other part of the parking operation, the parking staff forms the first and last impression of a customer’s experience at any special event. Of course, the condition of the parking facilities, traffic flow, signage, and convenient amenities are large factors as well, but none have the effect of a well-trained, knowledgeable, courteous, and energetic parking attendant or cashier. Platinum Parking is well prepared for the ever-changing attendance at any special event.
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Platinum Staffing Strategies
Platinum works with our clients and focuses efforts to meet the needs of customer’s parking needs, safety, and optimization of experience by:
- A variable staffing schedule will be created to maximize the economic value to the client while ensuring exceptional customer service levels will be reached during all events.
- Staffing maps detailing adjustable staffing levels for all crowd sizes; from sell-out to inclement weather event days. The maps are presented as a colorful display of each type of employee and their deployed location.
- Utilizing third-party data analytics software such as PredictHQ to provide event lists, expected attendance, and expected drive-in attendance for each market.
- The appearance of any staff member is the first segment of any visitor interaction. We utilize a uniform and nametag system that brightly identifies parking staff to ensure effective traffic direction during day and night, protect our employee’s safety and promote the fun atmosphere inside an event.
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Platinum Tracking & Reporting
Platinum Parking will report and track the following variables surrounding your special events to make improvements each and every year:
- Projected Attendance
- Actual Attendance
- Daily volumes by lot and rates charged
- Value and number of free or discounted parking
- Weather
- Special requests (granted and not granted)
- Notes to improve the event for next years
- Samples of signs, passes, flyers, etc.
- Media, neighborhood, local law enforcement issues, etc.
- Full contacts information of all stakeholders